List of services of Cipa GmbH

1. General

With openpack, Cipa GmbH operates a platform for customers and providers for the trade of goods, services and apps. Registration on the platform is free of charge for customers and partners. Applications (platform and partner applications) are available free of charge as described in paragraphs 2 and 3 or for a test period. Further use is possible after a purchase of the corresponding service.

2. Platform applications

The following applications are provided by CIPA GmbH under its responsibility to the participants of the platform. The services result according to the listed description.

a. Asset Manager (AM)

With the Asset Manager customers can digitize and manage their installed base (machines) in openpack. This information is then available for other platform applications, so that the Asset Manager is the basis for all applications related to the customer’s digital factory.

b. Production Monitor (PM)

The Production Monitor is the early warning system for the customer’s production to detect changes and potential problems as quickly as possible. It promotes transparency and provides a basis for fast, data-based decisions regarding the production process.

c. Marketplace (MP)

On the MP, customers can purchase goods and services from participating suppliers. Customers can purchase goods without paying transaction fees. The fee structure for the provision of assortments on the Marketplace is regulated separately in the Partner Agreement.

Future planned services with costs incurred by the customer will be added to the service specification when provided by openpack on the Marketplace.

d. News

In the news application, users can find out about the latest developments and news in the corrugated board industry. This service is free of charge for all openpack users.

3. Partner applications

In cooperation with partners, openpack provides additional applications on the platform. These will be activated by openpack after commissioning or can be booked directly via an app store in the future. The scope of functions and costs can be found in the description in the app store or are provided by openpack.

4. Individual services

Individual services can also be ordered in consultation with openpack. The scope and costs of these will be agreed in separate contracts for each order.

5. New services / extensions of existing services

Each registered customer will be informed when existing services are extended or when new services are introduced, insofar as the changes affect the basic functionality or the cost structure changes.